regbits

Having found myself suddenly buried under hundreds of emails last Sunday, I was finally able to convince the right people that the transfer-questions@icann.org team needed a ticketing system. (And, for that matter, the t-q “team” also needed more than one team member!)

Within 20 minutes of my request (described by some observers as a tantrum), a Transfer-Questions-Triage (t-q-t) team was assembled and a ticketing system was activated.

So this means, for registrars, that you will now begin getting occasional emails from transfer-questions@icann.org in addition to those you receive directly from my address. Thanks in advance for giving these the same attention you give the rest of the emails we send you and for keeping the subject line intact when replying.

Please do share your experiences (whether positive or negative) about this change.

We’re back!

Yes, it has been a (loooong) while since the soft launch of regbits, and I wish I could tell you that our delayed return was caused by our mechanic incessantly tweaking the engine for a few more horsepower, or that we got snowed in by an unexpected blizzard, or that we just forgot to pay the internet bill, but I can’t. The truth is, we’ve just been really busy. And despite the best of intentions, regbits slipped into the black hole for a while.

But with all that’s going on, there is probably no better time to (re)open a new channel of communication to keep you informed. So that’s the plan.

And don’t worry, I’ve already hired a backup team of typing monkeys to keep you informed and entertained in the event regbits falls into the black hole again.

Thanks for visitng our blog.

Regbits is published by ICANN’s registrar liaison team to provide ICANN-accredited registrars with timely information of interest.

Here we plan to bring you information about upcoming events, answers to frequently asked questions, notes about trends in registrant complaints and compliance issues, updates on policy development, and an occassional glimpse behind the scenes at what’s going on in ICANN’s offices. We welcome your feedback and hope you will post comments on the topics discussed.